Ozmo Partners with NCTC to Expand Enterprise-Grade Tech Support Access for Independent Service Providers
BLACKSBURG, VIRGINIA – 24/01/2026 – (SeaPRwire) – Independent communications providers across North America are increasingly seeking enterprise-level tools to strengthen service quality, operational efficiency, and customer satisfaction. In response to this demand, technology support solutions provider Ozmo has established a strategic partnership with the National Content & Technology Cooperative (NCTC), enabling hundreds of regional operators to adopt advanced broadband and mobile support capabilities previously reserved for large telecom organizations.
Under the agreement, more than 650 NCTC member companies — which together serve approximately one-third of connected households and businesses in the United States and its territories — will gain access to Ozmo’s portfolio of consumer-facing and agent-facing support solutions. These tools have been widely deployed by tier-one telecommunications providers to streamline troubleshooting, accelerate issue resolution, and improve the end-user experience.
The collaboration allows NCTC members to implement scalable support platforms tailored to their individual business needs across video, broadband, and mobile services. By standardizing service workflows and introducing intelligent automation, the solutions are intended to help operators deliver consistent, high-quality support interactions while reducing operational complexity.
Ozmo’s offering includes AI-powered conversational assistance, interactive training modules, virtual device environments, and application simulations. Together, these capabilities enable both customer support teams and end users to diagnose and resolve technical issues more efficiently, supporting faster onboarding and reduced support friction.
For operators launching or expanding mobile virtual network operator (MVNO) services, Ozmo also provides an extensive library of virtual devices covering the North American smartphone market. This allows service teams to simulate real-world device behavior, ensuring accurate troubleshooting across diverse operating systems, manufacturers, and network configurations.
Industry observers note that the partnership reflects a broader effort to modernize technical support infrastructure among independent operators. By combining Ozmo’s technology platform with NCTC’s member network, the initiative aims to strengthen service reliability, enhance subscriber satisfaction, and help regional providers remain competitive in an increasingly dynamic communications landscape.
About Ozmo
Ozmo delivers enterprise-grade technical support solutions designed to help organizations improve customer engagement and streamline issue resolution. The company focuses on scalable, extensible platforms that enable consistent service experiences across digital channels.
About NCTC
The National Content & Technology Cooperative (NCTC) is a Kansas-based, not-for-profit organization representing nearly 650 independent cable and broadband operators across all 50 U.S. states and territories. NCTC negotiates content, connectivity, and technology solutions that drive operational efficiency, product innovation, and sustainable growth for its members.
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