ServiceNow Customers Were Routing Identity Work, Not Governing It — RoboMQ Just Closed the Gap
By: Alex Mercer – SeaPRwire – ServiceNow is excellent at approvals, catalogs, and CMDB records. That is not identity governance. Routing an access request through a workflow is not the same as evaluating deterministic policy, discovering entitlements with AI and ML, or running full Joiner-Mover-Leaver automation across hundreds of systems. Most ServiceNow customers still live in that gap. They lack the dedicated engine required for zero-trust and least-privilege postures. RoboMQ just launched Hire2Retire IGA on ServiceNow as a companion app. It keeps every existing ServiceNow investment in place and adds the missing control plane. The official architecture is a clean two-plane split. Hire2Retire sits as the control plane. It ingests HR and ATS events from more than twenty systems. It evaluates RBAC and ABAC policy. It provisions and deprovisions access across hundreds of downstream applications through SCIM. ServiceNow stays the engagement plane. It continues to handle a...